 Shipping Policies
Jacob Edwards, LLC is committed to great customer service. This includes making sure you get your great Preparetocamp products in a timely manner and in new condition. Find out all about our shipping charges, including fees and taxes, how to track your packages, all about our return policy.
Shipping Charges
All orders are shipped by UPS Ground unless otherwise requested, in which case additional charges will be applied. All orders are shipped with UPS insurance to protect your order. All shipping charges include a packaging fee of $1.50 for materials.
Shipping is calculated by a low dimentional weight rate. Numerous items in an order can usually be packaged together, so we offer a lower rate for multiple items. We hope this serves you better! When purchasing, simply click on the shipping charge that applies to the number of items you purchased.
You will be charged Utah State Sales Tax of 6.2% from this Utah-based company.
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Tracking
We track your packages, and are more than willing to look up that information for you upon request. Simply fill out our feedback form.
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Returns/Exchanges
For a more prompt exchange/refund, please keep your invoice and contact orders@perparetocamp.com to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (20) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
All returns must be prepaid;
No COD’s accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our sales department at sales@preparetocamp.com. If merchandise you receive is defective, get in touch with our sales department for instructions.
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