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What is your Return Policy?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return to Green Supply within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No COD’s accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our sales department at sales@preparetocamp.com. If merchandise you receive is defective, get in touch with our sales department for instructions.
What are your Shipping Policies?
All of our products are shipped with insurance for the safety of your products by USPS. We have credible suppliers with brand-name products for your purchasing pleasure. View our Shipping Policies page for more specific information.
How do I leave feedback?
Simply go to our feedback form to leave us positive or negative feedback about the usability of our site, the quality of our products, or anything else you would like us to know. You can also leave us questions about our products on this form. We also want you to let us know if you refer a friend to our website and they make a purchase because we have a discount for you!
How do I get a concern resolved?
We would like you to e-mail us at customerservice@preparetocamp.com. We have a high call volume, and so this will ensure that we get a chance to answer you in a timely manner. if there is a concern that you would like us to call you about, you can leave your phone number and a brief message for us in our feedback form.
Is my information protected on your site?
We do not share your information with any other companies. We keep your information protected and private within the purposes that you specify for that information. Credit Card information is shared only through our merchant account. Billing and Shipping addresses are shared only with employees in our wherehouse. Please see our privacy policy for more specific information. If you would prefer to have your information deleted from any and all files, please tell us so in our feedback form.
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